FAQs
Happy answers to your questions, in plain words.
Fountains
What are the fountains made of?
Each page names the materials, such as stainless steel, silicone, cotton and activated carbon, as the maker states them, written as about figures where needed.
How loud are they?
Noise is not measured by us. Place yours on a flat, steady surface, such as a mat.
How long does the battery last?
Run time depends on use. Please follow the maker's notes.
Filters and care
How often should I change the filter?
Follow the maker's note on the pack.
Do filters fit any fountain?
Filters fit the fountain named on the product page, so please check before you order.
Can I wash the parts in the dishwasher?
Check the care line on each page. If it is not listed, we suggest washing by hand with warm soapy water.
Final sale and claims
Can I return my order?
All sales are final, so we cannot take items back for a change of mind. See our shipping and refund policy.
What if my item arrives damaged or wrong?
Email us your order number, photos, a short video and a photo of the box and shipping label within 3 days of delivery. Once we verify it, we send a replacement or a refund.
Can I cancel my order?
Yes, within 24 hours of ordering, as long as it has not shipped. We refund you in full.
Orders and shipping
How much is shipping?
How long does delivery take?
Orders placed by 5 PM US Eastern time, Monday to Friday, are dispatched within 1 to 3 business days. Delivery then takes 7 to 15 business days.
Where do you ship?
How can I pay?
Visa, Mastercard, American Express, Discover and PayPal.
How can I track my order?
We email you a tracking link as soon as your order is on its way. You can also use our order tracking page.